How to Return

We hope you are happy with your order, however if you wish to cancel an order or return any items, you must return them to the The Mary Rose Shop within 14 days of receipt. Goods should be returned unused and in their original condition including packaging and labelling. Be sure to send your package using a secure or traceable method and that you keep your proof of postage. Please note that return costs are borne by the customer unless an item is faulty. Please note that the Mary Rose will only exchange an item for the same style in a different size or colour, dependent on availability. 

To contact the Mary Rose shop please email shop@maryrose.org or 02392 812931

Cancellations

Please contact the Seller if you would like to cancel your order. Please note you can only cancel an order if you have not received your dispatch confirmation email. Once your order has been dispatched our Sellers are unable to cancel your order.

Refunds

All refunds will be processed within 14 days from the date the returned items have been received.

Refunds will be credited back to your original method of payment within approximately two days of being processed. Depending on your bank, it may take longer for the credit to appear on your account statement.